Virtual Visits for health insurance plans through work
Talk with a provider using your smartphone, tablet or computer
Virtual Visits – also known as telehealth — is a real time, online visit with a provider. Virtual visits are an additional way to see a provider when an in-person visit may not be accessible or convenient.
If you get your health insurance through work, Virtual Visits may be available to you for a variety of needs, including 24/7 Virtual Visits for urgent care, Virtual primary care visits, Virtual therapy for behavioral health care visits and Virtual specialty care. Coverage depends on your specific plan benefits.
To get started, use your mobile device,1 tablet or computer to sign in and review your benefits for:
Learn more about the different types of Virtual Visits
Let’s take a closer look at how Virtual Visits may work for each different type of care.
24/7 Virtual Visits
Get same-day care
24/7 Virtual Visits are a way to schedule same-day, urgent care visits, so you can talk with a provider 24/7 for common urgent care needs or when your primary care provider (PCP) is not available.
24/7 Virtual Visits cost $50 or less.
Virtual primary care
See a primary care doctor, virtually
Get regular health visits and checkups with a primary care provider (PCP), without the office visit. You can choose to see a network PCP regularly, so the same provider will take care of you over time.
Virtual primary care visits cost $99 or less.
Virtual therapy
Get caring, 1-on-1 support
Get confidential behavioral health care by talking to a psychiatrist or therpaist during a virtual home visit from the safety and comfort of your home.
Check your benefits to learn more about the cost for Virtual therapy.
Virtual specialty care
Access specialty care more quickly
Virtual specialty care allows you to more quickly access specialty care that's personalized for your specific care needs, such as migraine or back, joint and muscle care.
Check your benefits to see if Virtual specialty care is available to you.
If you are experiencing a medical emergency you should seek appropriate emergency medical assistance such as calling “911”.
Frequently asked questions (FAQs) about Virtual Visits
Virtual care FAQs
Here are the steps you’ll need to take.
- Complete a brief medical history anytime at myuhc.com/virtualvisits.
- Request a visit. For Virtual Primary Care visits, you can schedule for the same day or the following day.
- Get a diagnosis, advice and guidance on treatment in 20 minutes or less with 24/7 Virtual Visits.
- Pay $493 or less for a 24/7 Virtual Visit or $99 or less for a Virtual Primary Care visit with your UnitedHealthcare plan. Check your plan details for Virtual therapy costs.
You should have your health plan ID card, a credit card or your UnitedHealthcare HSA Debit MasterCard® ready when you complete your brief medical history and whenever you need a visit. It’s also helpful to have your pharmacy name and address available in case you need a prescription2 medication.
The type of virtual care you choose will have different wait times. Virtual primary care and specialty care can be accessed within two business days. 24/7 Virtual visits have an average wait time of only 10-15 minutes.
Virtual Visits providers are not able to order testing or provide vaccinations for COVID-19. Virtual providers can help answer questions about COVID-19 and can provide many aspects of care for acute conditions, such as COVID-19 symptoms.
Visit the COVID-19 Resource Center or contact your PCP to find COVID-19 testing and vaccine options.
24/7 Virtual Visits and Virtual primary care providers can send prescriptions2 to the pharmacy of your choice. Costs for prescription drugs are based on your pharmacy benefit and are not covered as part of the visit. You’ll only get a prescription if the doctor decides you need one.
All virtual care providers have been evaluated and selected on their ability to deliver quality care for the conditions they treat.
UnitedHealthcare requires all network providers, including virtual care providers, to comply with all applicable laws. This includes laws relating to the confidentiality of patient information. Virtual care providers determine how they meet privacy requirements. More information about security and privacy is on the virtual care providers' websites.
24/7 Virtual Visits FAQs
With most UnitedHealthcare plans through work, you have benefit coverage for 24/7 Virtual Visits when:
- You use one of the provider groups in the 24/7 Virtual Visits network.
- You’re getting care for certain non-emergency medical conditions like the flu, colds, pinkeye, rashes and fevers.
If you are a UnitedHealthcare Medicare Advantage member, please check your plan materials or call the customer service number on your member ID card to confirm coverage.
24/7 Virtual Visits are good for:
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Abdominal pain
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Bladder / urinary tract infection
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Bronchitis
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Coughing
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Diarrhea
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Fever
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Migraine / headache
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Pinkeye
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Rash
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Seasonal flu
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Sinus problem
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Sore throat
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Stomachache
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Yeast infection
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And much more
Yes. In general, a parent or legal guardian must be present during the visit with a minor dependent who is covered under your plan
National network providers for 24/7 Virtual Visits include: Optum Virtual Care, Teladoc, Amwell, Walmart Health Virtual Care and Doctor on Demand.
Virtual primary care FAQs
With most UnitedHealthcare plans through work, you have benefit coverage for Virtual primary care visits, along with 24/7 Virtual Visits when:
- You use one of the provider groups in the Virtual Visits network. (Providers can be accessed through the myuhc.com app.)
- Create an ongoing relationship with a primary care provider (PCP).
- Be seen for preventive care, common and chronic health conditions (Diabetes, Heart Disease, follow-up visits and more)
If you are a UnitedHealthcare Medicare Advantage member, please check your plan materials or call the customer service number on your member ID card to confirm coverage.
You can use Virtual primary care to talk to a provider online about non-urgent medical care that’s covered by your health plan. With Virtual primary care you access care through Optum Virtual Care. A Virtual primary care provider may help with:
- Preventive care (Annual wellness visits)
- Care for common and chronic health conditions (like diabetes, heart disease and more)
- Personalized referrals to specialists and labs
- Prescriptions and refills of medications
- Follow-up visits
Virtual primary care is available for members over the age of 18 years old. You can use your member account for a Virtual primary care visit if you’re over 18 years old.
No. Virtual primary care is only available to members over the age of 18 years old. Dependents over the age of 18 can use Virtual primary care through their own member account.
Sign in to myuhc.com to schedule a Virtual primary care visit if it’s covered under your benefit plan. Virtual primary care visits are available from 8:00 a.m. to 5:00 p.m. local time.
You will pay the amount shown as "Your Cost" on the Virtual primary care screen prior to the start of your visit. The cost may be applied toward your deductible and out-of-pocket maximum, depending on your plan. You can use a credit, debit or Health Savings Account (HSA) debit card.
The national network provider for Virtual primary care is Optum Virtual Care.
You can call the number on your health plan ID card for more information.
Our Virtual primary care network providers only offer care in English at this time. Translator services are available.
Virtual specialty care FAQs
Virtual specialist care is delivered by carefully selected specialist providers who are trained to deliver virtual care for specific conditions or areas of focus. These Virtual specialist providers meet quality care standards and offer personalized care plans to meet your needs. This care may be through video, phone, chat, or email depending on your care need.
Virtual therapy (Virtual behavioral health care) FAQs
When you use one of the provider groups in our virtual visits network for a mental health visit, it may be covered if you have UnitedHealthcare mental health benefits. Check your plan documents for more information about your plan’s specific benefits. In addition, if you have Employee Assistance Program (EAP) benefits, please contact your EAP provider for coverage and network related questions.
You can use Virtual therapy (Behavioral Health Care) to talk to a health provider online about mental health care that’s covered by your health plan. You can use Virtual therapy to get care for:
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Anxiety
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Bipolar disorder
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Burnout
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Depression
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Grief
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Headaches
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Insomnia
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Mood swings
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Panic attacks
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Personality disorder
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Phobias
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Physical abuse
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PTSD
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Sleep disorders
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Stress
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Substance use
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Trauma
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Workplace issues
From the privacy of home, you can receive support from a licensed therapist. This care includes:
- Private video sessions for 1-on-1 support — in your home and at a time that’s convenient for you.
- Help with coping — for children, teens and adults. Your licensed therapist may provide a diagnosis, treatment and medication if needed.
- Appointments with the same therapist with each visit — so you can establish an ongoing relationship.
Ready to start a Virtual Visit?
Set up a myuhc.com® account if you don’t already have one or sign in to get started.
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