Care Cash program enhancements aim to improve consumer experience, expand eligibility in 2024

UnitedHealthcare is announcing exciting enhancements to our Care Cash® program that are designed to help improve the consumer experience and expand employer eligibility.

Dec. 22, 2023

Video

About Care Cash

Care Cash helps employees pay toward cost-sharing of certain eligible network health care expenses. A preloaded debit card can be used for visits to UnitedHealth Premium® primary care and specialist providers, network primary care, 24/7 Virtual Visits, urgent care, outpatient behavioral health and lab visits. Through Care Cash, employees may:

Save money
Stay healthier
Take ownership of their health

Care Cash aims to help reduce total cost of care and provides employees with a simpler experience. Watch and share this video with your clients.

Care Cash

Video transcript

A blue u-shaped logo appears over a white background, then swirls around, and text appears as upbeat music plays.

ONSCREEN TEXT: Care Cash®

Over a white background, a wallet with a coin inside appears. A dark blue circle appears around it.

Around the wallet, four symbols appear in different corners. A Hospital, a person’s head with their brain highlighted, a stethoscope, and a red plus sign. Text appears in the corner.

The plus sign and hospital connect to another icon, a figure in a white coat with a pen in their pocket. The figure’s head and the stethoscope connect to an icon of a figure in scrubs with a plus sign on their chest.

NARRATOR: Imagine having extra funds ready, right when you need it, to put toward your portion of certain eligible health care expenses.

A hand holds a credit card out with “United Healthcare” and “Care Cash” printed on it.

NARRATOR: Introducing Care Cash, a pre-loaded debit card with two-hundred-dollars for members with individual, or five-hundred-dollars for those with family coverage.

A figure holds up a phone with a doctor and a stethoscope around their neck. Text appears beside them.

ONSCREEEN TEXT:            $200
                                                for individual
                                                coverage

A figure wears a blood pressure cuff, and text appears.

ONSCREEN TEXT: $500
for family coverage

Text appears over a white background.

ONSCREEN TEXT:              Primary care
                                                Premium care specialists
                                                Urgent care
                                                Behavioral health visits
                                                Lab visits

NARRATOR: You can use your card to help pay for primary care, premium care specialists, urgent care, behavioral health visits, and lab visits. How do you get your care cash card? It’s simple.

White text appears over a blue background.

ONSCREEN TEXT: It’s simple

A URL appears within a blue box.

ONSCREEN TEXT: www.myuhc.com/carecash

NARRATOR: If you’re a member who has Care Cash as part of your health plan, go to my uhc dot com slash care cash.

A cursor on a screen hits a sign in button. Then, on a Care Cash webpage, it clicks on “request Card.”

NARRATOR: Sign in to your account, and request your card.

A mailbox appears over a blue background with a card inside. Text appears.

ONSCREEN TEXT: Arrives in
7-10 days

NARRATOR: Once your card arrives, activate it over the phone and just like that, it’s ready to use.

A figure passes a “Care Cash” card to another figure. An information page about the program appears. A cursor clicks on “Manage Card” and “Add balance.” The blue Care Cash card appears over a white background.

NARRATOR: ON the Care Cash site, you can search for providers and services that qualify for card use, check your balance and recent transactions, and reload your card every year you’re eligible.

Blue text appears one word at a time as the narrator speaks.

ONSCREEN TEXT: more affordable care in your pocket

NARRATOR: Care Cash, designed to put more affordable care in your pocket. Request your card today.

Blue text appears over a white background.

ONSCREEN TEXT: Learn more at
myuhc.com/carecash

A blue u-shaped logo appears over a white background, followed by text.

ONSCREEN TEXT: United
Healthcare

Care Cash provides a pre-loaded debit card which can be used for certain health care expenses. If the card is used for ineligible 213(d) expenses, individuals may incur tax obligations and should consult an appropriate tax professional to determine if they have such obligations. The information provided in connection with Care Cash is for general informational purposes only and is not intended to be nor should be construed as medical advice. Individuals should consult an appropriate health care professional to determine what may be right for them.

Insurance coverage provided or through UnitedHealthcare Insurance Company or its affiliates. Administrative services provided by UnitedHealthcare Services, Inc. or their affiliates.

© 2023 United HealthCare Services, Inc. All Rights Reserved. 23-2338302

Program enhancements

Updated UnitedHealth Premium Designation alignment: The Care Cash program has applied the UnitedHealth Premium program enhancement, which supports greater emphasis on quality. Additionally, Tier 1 status was given to a subset of Premium Care Physicians with cost-efficient ratings of A through D. Effective Nov. 1, 2023, the Care Cash program aligns with the updated UnitedHealth Premium program definition, including the designation of Tier 1 physicians.
Inclusion of laboratory services: Beginning in 2024, the Care Cash program will include minor diagnostic laboratory services in the provider-eligible expense definition. This enhancement will apply to any new Care Cash customer with a Jan. 1, 2024, case-effective date or later and will apply to existing Care Cash customers upon their 2024 renewal date.

State expansion

Effective Jan. 1, 2024, Care Cash availability will be expanded to the following small group states: Alabama, Colorado, Delaware, Georgia, Idaho, Illinois, Indiana, Iowa, Louisiana, Mississippi, New Hampshire, Oklahoma, Texas, Utah.

For more information, contact your UnitedHealthcare representative.

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Disclaimers

Care Cash provides a pre-loaded debit card which can be used for certain health care expenses. If the card is used for ineligible 213(d) expenses, individuals may incur tax obligations and should consult an appropriate tax professional to determine if they have such obligations. The information provided in connection with Care Cash is for general informational purposes only and is not intended to be nor should be construed as medical advice. Individuals should consult an appropriate health care professional to determine what may be right for them.

The UnitedHealth Premium^® designation program is a resource for informational purposes only. Designations are displayed in UnitedHealthcare online physician directories at myuhc.com^®. You should always visit myuhc.com for the most current information. Premium designations are a guide to choosing a physician and may be used as one of many factors you consider when choosing a physician. If you already have a physician, you may also wish to confer with him or her for advice on selecting other physicians. You should also discuss designations with a physician before choosing him or her. Physician evaluations have a risk of error and should not be the sole basis for selecting a physician. Please visit myuhc.com for detailed program information and methodologies.

24/7 Virtual Visits is a service available with a Designated Virtual Network Provider via video, or audio-only where permitted under state law. Unless otherwise required, benefits are available only when services are delivered through a Designated Virtual Network Provider. 24/7 Virtual Visits are not intended to address emergency or life-threatening medical conditions and should not be used in those circumstances. Services may not be available at all times, or in all locations, or for all members. Check your benefit plan to determine if these services are available.

Tier 1 providers may be subject to change, visit myuhc.com® for the most current information or call the number on your health plan ID card.

Insurance coverage provided by or through UnitedHealthcare Insurance Company or its affiliates. Administrative services provided by United HealthCare Services, Inc. or their affiliates.