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Browse the options below to get support or connect with customer service.
Get help with common member questions 24/7
If you’re a member, you can use the UnitedHealthcare app or sign in to your member account to find answers and complete some common tasks. Browse the questions and answers below to see if your task can be completed online.
If you want to: Find a network doctor, clinic or facility for your plan. (Network providers will generally cost less than providers that are out-of-network.)
What to do:
- Sign in to your member account or the UnitedHealthcare app
- Look at the top of your screen and choose the “Find Care & Costs” or “Find Care” tab
- Choose “View all care”
- Use the search bar to type in a provider's name, specialty, area of expertise or a condition
If you want to: Find a network doctor, clinic or facility for your plan. (Network providers will generally cost less than providers that are out-of-network.)
What to do:
- Sign in to your member account or the UnitedHealthcare app
- Look at the top of your screen and choose the “Find Care & Costs” or “Find Care” tab
- Choose “View all care”
- Use the search bar to type in a provider's name, specialty, area of expertise or a condition
If you want to: View your digital member ID card or UCard
What to do:
- Sign in to your member account or the UnitedHealthcare app
- Look at the top of the first screen and choose one of the options to view your ID card. It may say one of the following:
- “View ID card”
- “View & print ID card”
- “View UCard”
- “View & Print UCard member ID”
- Next, you’ll see your digital member ID card or UCard.
- Print it or show the digital member ID card or UCard on your phone at your provider visit.
If you want to: View your digital member ID card or UCard
What to do:
- Sign in to your member account or the UnitedHealthcare app
- Look at the top of the first screen and choose one of the options to view your ID card. It may say one of the following:
- “View ID card”
- “View & print ID card”
- “View UCard”
- “View & Print UCard member ID”
- Next, you’ll see your digital member ID card or UCard.
- Print it or show the digital member ID card or UCard on your phone at your provider visit.
If you want to: Update contact information, communication preferences or other account settings
What to do:
- Sign in to your member account or the UnitedHealthcare app
- Go to “My Account”
- Go to “Account settings”
- Choose “View all account settings”
- Choose which areas to edit and save any changes before leaving the page
If you want to: Update contact information, communication preferences or other account settings
What to do:
- Sign in to your member account or the UnitedHealthcare app
- Go to “My Account”
- Go to “Account settings”
- Choose “View all account settings”
- Choose which areas to edit and save any changes before leaving the page
Looking for help with other questions?
Choose from the options below to connect with us.
If you have |
Contact us |
|---|---|
UnitedHealthcare health insurance plan through work |
1-866-801-4409 / TTY 711 |
| UnitedHealthcare Medicare Advantage or Prescription Drug plan | Call the number on your member ID card. |
| UnitedHealthcare Medicare supplement plan | 1-800-523-5800 / TTY 711 |
UnitedHealthcare Community plan/Medicaid |
Call the number on your member ID card. See phone numbers in your state |
Sign in or register for an account for 24/7 access to see your benefits, find network doctors, view and pay claims and more.
For technical and login support, call us toll-free at 1-877-844-4999, 24 hours a day, 7 days a week.
If you have |
Contact us |
|---|---|
UnitedHealthcare health insurance plans through work |
1-866-801-4409 / TTY 711 For technical issues: 1-877-844-4999 / TTY 711 Available hours: |
If you have |
Contact us |
|---|---|
UnitedHealthcare Individual & Family ACA Marketplace plans |
Arizona: 1-877-482-9045 / TTY 711 Colorado: 1-888-809-6539 / TTY 711 Florida: 1-888-200-0405 / TTY 711 Georgia: 1-800-609-9754 / TTY 711 Illinois: 1-888-200-0325 / TTY 711 Kansas: 1-866-761-7748 / TTY 771 Maryland: 1-800-691-0021 / TTY 711 Michigan: 1-888-200-0324 / TTY 711 Mississippi: 1-888-239-1451 / TTY 711 Missouri: 1-877-940-4172 / TTY 711 New Jersey: 1-866-569-0328 / TTY 711 New Mexico: 1-866-569-3491 / TTY 711 North Carolina: 1-800-980-5357 / TTY 711 Ohio: 1-800-331-4680 / TTY 711 Oklahoma: 1-800-980-5319 / TTY 711 South Carolina: 1-866-569-2094 / TTY 711 Tennessee: 1-877-250-8188 / TTY 711 Virginia: 1-877-265-9199 / TTY 711 Washington: 1-888-832-0969 / TTY 711 Wisconsin: 1-866-569-3468 / TTY 711 Available hours: |
Individual Exchange Marketplace |
1-877-856-2429 / TTY 711 |
Short term insurance |
1-800-657-8205 / TTY 711 |
| Dental and vision insurance plans | 1-800-657-8205 (Payment questions for dental plans underwritten by Golden Rule Insurance Company) 1-866-877-6187 (Dental and vision claims and benefits) |
UnitedHealthcare Oxford |
1-800-444-6222 / TTY 711 Available hours: |
Expatriate |
1-877-844-4999 / TTY 711 or call the number on your member ID card |
If you have |
Contact us |
|---|---|
UnitedHealthcare Medicare Advantage or Prescription Drug Plan |
Call the number on your member ID card. For technical issues: 1-800-721-0627 / TTY 711 Available hours:
|
UnitedHealthcare Medicare supplement plan |
1-800-523-5800 / TTY 711
|
If you have |
Contact us |
|---|---|
UnitedHealthcare Community plan/Medicaid |
Call the number on your member ID card for general health plan information. If you don’t have your member ID card and are unable to sign in to your Medicaid member site: View phone numbers to call in your state |
If you’re looking for help with |
Contact us |
|---|---|
Current UnitedHealthcare plans |
1-800-650-5826 |
SHOP Exchange Marketplace plans |
1-877-856-2430 |
Looking for insurance plans for your business?
Contact a UnitedHealthcare representative 1-800-650-5826
If you’re looking for |
Contact us |
|---|---|
Small and large business broker services |
1-888-842-4571 |
Individual products (UHOne) broker services |
1-800-474-4467 |
Medicare products — Producer Help Desk (PHD) |
1-888-381-8581 |
Looking for more resources for support and service?
Find information and explore UnitedHealthcare plans and products in your state.
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