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With a dual health plan, you could get a monthly credit to help with everyday needs like food, OTC products and utilities

Posted: March 08, 2022

Last updated date: December 01, 2023

It seems like the prices of everything just keep going up these days. But it’s people on a limited income who really feel the squeeze. Even paying for necessities like food, over-the-counter (OTC) health care products, heat and electricity can be a challenge. So, for those who have both Medicaid and Medicare, a dual health plan can provide welcome relief.

Dual health plans are for people who are dually eligible for both Medicare and Medicaid. Dual health plans include many extra benefits that can make life easier for low-income individuals. A monthly credit to spend on healthy food, OTC products and utility bills is just one example. See all the other benefits dual health plans may offer.* Enter your ZIP code below to see how much you could get monthly.

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You could receive a monthly credit of :

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1-844-812-5967, TTY 711

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Call and we will help you enroll 1-844-812-5967 8 a.m. - 8 p.m. local time, 7 days a week. Se habla español.

Already a UnitedHealthcare dual plan member?

You can browse OTC+Healthy Food covered products, place orders and manage your benefit account online.

The Food, OTC and Utility Bill Credit could give a healthy boost to your budget

Ready, set, shop

The Food, OTC and Utility Bill Credit is included with many dual health plans from UnitedHealthcare.* This benefit gives our members a flexible monthly credit to spend on healthy food, OTC products and pay utility bills.

The cost of food, everyday products and utilities have gone up a lot lately.

But if you have Medicare and Medicaid, you could get the UnitedHealthcare UCard to help pay for

healthy food,

OTC products

and utility bills.

You can choose how to use your monthly benefit.

To start shopping, visit a store near you or go online, using yourUnitedHealthcare UCard®.

With UnitedHealthcare Dual Complete, you get more.

What can you buy with your credit?

If you had a UnitedHealthcare dual health plan, you could use your credit to:

  • Buy healthy foods like fruits and vegetables, meat, seafood, dairy products and water
  • Choose from thousands of OTC products, like toothpaste, first aid necessities, cough drops, bladder control pads and more
  • Pay utility bills like electricity, gas, water and internet

How does the Food, OTC and Utility Bill Credit work?

Many members of UnitedHealthcare dual health plans get the UnitedHealthcare UCard™. UCard makes using your benefits surprisingly simple. Your credit will be loaded to your UCard every month. Then, just use your UCard to pay for your choice of any covered items you need.

UnitedHealthcare UCard makes it easy to spend your credit

Many UnitedHealthcare members can use their UCard to:

  • Shop at thousands of participating stores, including Walmart, Walgreens, CVS and Kroger, or at neighborhood stores near you
  • Order online and get free home delivery on qualifying orders of $35 or more
  • Pay eligible utility bills online, over the phone or at your local Walmart MoneyCenter

Learn more about how UCard simplifies life for many UnitedHealthcare members.

Get your free dual plan guide

 Everything you need to know about Dual Special Needs plans in one, convenient guide.

*Benefits and features vary by plan/area. Limitations and exclusions apply. For details about the exact Food, OTC and Utility Bill Credit included with your 2023 Dual Special Needs Plan, call the number or visit the website printed on the back of your UnitedHealthcare UCard.

Dual-eligible or Medicaid plan benefits can change depending on where you live. Search using your ZIP code to find the right plan to meet your health care needs.

Benefits

Still have questions

We’re here to help

Contact us at:
1-844-812-5967 / TTY: 711
8 a.m. to 8 p.m. local time, 7 days a week.

Still have questions

We’re here to help

Contact us at:
1-844-812-5967 / TTY: 711
8 a.m. to 8 p.m. local time, 7 days a week.


Disclaimer information
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Looking for the federal government’s Medicaid website? Look here at Medicaid.gov.

UnitedHealthcare Dual Complete plans

Plans are insured through UnitedHealthcare Insurance Company or one of its affiliated companies, a Medicare Advantage organization with a Medicare contract and a contract with the State Medicaid Program. Enrollment in the plan depends on the plan’s contract renewal with Medicare. This plan is available to anyone who has both Medical Assistance from the State and Medicare. Benefits, features and/or devices vary by plan/area. Limitations, exclusions and/or network restrictions may apply. Benefits, premiums and/or co-payments/co-insurance may change on January 1 of each year.

Premium disclaimer

Dual Special Needs plans have a $0 premium for members with Extra Help (Low Income Subsidy).

Benefit disclaimer

Benefits, features, and/or devices vary by plan/area. Limitations, exclusions and/or network restrictions may apply.

Nurse Hotline disclaimer

This service should not be used for emergency or urgent care needs. In an emergency, call 911 or go to the nearest emergency room. The information provided through this service is for informational purposes only. The nurses cannot diagnose problems or recommend treatment and are not a substitute for your provider's care. Your health information is kept confidential in accordance with the law. The service is not an insurance program and may be discontinued at any time. Nurse Hotline not for use in emergencies, for informational purposes only.

UnitedHealthcare Connected® for MyCare Ohio (Medicare-Medicaid plan)

UnitedHealthcare Connected® for MyCare Ohio (Medicare-Medicaid plan) is a health plan that contracts with both Medicare and Ohio Medicaid to provide benefits of both programs to enrollees. 

UnitedHealthcare Connected® (Medicare-Medicaid plan)

UnitedHealthcare Connected® (Medicare-Medicaid plan) is a health plan that contracts with both Medicare and Texas Medicaid to provide benefits of both programs to enrollees.

UnitedHealthcare Connected® for One Care (Medicare-Medicaid plan)

UnitedHealthcare Connected® for One Care (Medicare-Medicaid plan) is a health plan that contracts with both Medicare and MassHealth (Medicaid) to provide benefits of both programs to enrollees. 

UnitedHealthcare Connected® general benefit disclaimer

This is not a complete list. The benefit information is a brief summary, not a complete description of benefits. For more information contact the plan or read the member handbook. Limitations, copays and restrictions may apply. For more information, call UnitedHealthcare Connected® Member Services or read the UnitedHealthcare Connected® member handbook. 

UnitedHealthcare Senior Care Options (HMO SNP) plan

UnitedHealthcare Senior Care Options (SCO) is a Coordinated Care plan with a Medicare contract and a contract with the Commonwealth of Massachusetts Medicaid program. Enrollment in the plan depends on the plan’s contract renewal with Medicare. This plan is a voluntary program that is available to anyone 65 and older who qualifies for MassHealth Standard and Original Medicare and does not have any other comprehensive health Insurance, except Medicare. If you have MassHealth Standard, but you do not qualify for Original Medicare, you may still be eligible to enroll in our MassHealth Senior Care Option plan and receive all of your MassHealth benefits through our Senior Care Options (SCO) program.

Star ratings disclaimer

Every year, Medicare evaluates plans based on a 5-Star rating system. The 5-Star rating applies to plan year 2024.

Important provider information

The choice is yours

We will provide you with information to help you make informed choices, such as physicians' and health care professionals' credentials. This information, however, is not an endorsement of a particular physician or health care professional's suitability for your needs.

The providers available through this application may not necessarily reflect the full extent of UnitedHealthcare's network of contracted providers. There may be providers or certain specialties that are not included in this application that are part of our network. If you don't find the provider you are searching for, you may contact the provider directly to verify participation status with UnitedHealthcare's network, or contact Customer Care at the toll-free number shown on your UnitedHealthcare ID card. We also recommend that, prior to seeing any physician, including any specialists, you call the physician's office to verify their participation status and availability.

Some network providers may have been added or removed from our network after this directory was updated. We do not guarantee that each provider is still accepting new members.

Out-of-network/non-contracted providers are under no obligation to treat UnitedHealthcare plan members, except in emergency situations. Please call our customer service number or see your Evidence of Coverage for more information, including the cost- sharing that applies to out-of-network services.

American Disabilities Act notice

In accordance with the requirements of the federal Americans with Disabilities Act of 1990 and Section 504 of the Rehabilitation Act of 1973 ("ADA"), UnitedHealthcare Insurance Company provides full and equal access to covered services and does not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs, or activities.

Referrals

Network providers help you and your covered family members get the care needed. Access to specialists may be coordinated by your primary care physician.

Paper directory requests

Paper copies of the network provider directory are available at no cost to members by calling the customer service number on the back of your ID card. Non-members may download and print search results from the online directory.

Inaccurate information

To report incorrect information, email provider_directory_invalid_issues@uhc.com. This email box is for members to report potential inaccuracies for demographic (address, phone, etc.) information in the online or paper directories. Reporting issues via this mail box will result in an outreach to the provider’s office to verify all directory demographic data, which can take approximately 30 days. Individuals can also report potential inaccuracies via phone. UnitedHealthcare Members should call the number on the back of their ID card, and non-UnitedHealthcare members can call 1-888-638-6613 / TTY 711, or use your preferred relay service.

Declaration of disaster or emergency

If you’re affected by a disaster or emergency declaration by the President or a governor, or an announcement of a public health emergency by the Secretary of Health and Human Services, there is certain additional support available to you.

  • Part A, Part B, and supplemental Part C plan benefits are to be provided at specified non-contracted facilities (note that Part A and Part B benefits must be obtained at Medicare certified facilities);
  • Where applicable, requirements for gatekeeper referrals are waived in full;
  • Plan-approved out-of-network cost-sharing to network cost-sharing amounts are temporarily reduced; and
  • The 30-day notification requirement to members is waived, as long as all the changes (such as reduction of cost-sharing and waiving authorization) benefit the member.

If CMS hasn’t provided an end date for the disaster or emergency, plans will resume normal operation 30 days after the initial declaration.